Refund policy

7-Day Return Policy

We want you to be satisfied with your Vercetti purchase. You may request a return within 7 days of delivery, subject to the conditions below.

To be eligible for a return, the item must be unused, unworn, undamaged and in its original condition, with all original packaging, tags, accessories and certificates (if supplied) intact.

To request a return, contact us at businessvercetti@gmail.com within 7 days of delivery. Please include your order number, reason for return and relevant photographs/videos where applicable.

Returns sent to us without prior approval from the Vercetti Customer Support team may not be accepted.

Return Shipping

For returns due to a change of mind, size/preference issue or any reason not caused by an error on our part, the customer is responsible for the return shipping cost.

If you receive an incorrect, damaged or defective product, please contact us promptly with photographs and/or an unboxing video where available. After verification, Vercetti will arrange an appropriate resolution at no additional cost to you.

Refunds

Once the returned product reaches us, it will undergo a quality inspection.

If the return is approved, the eligible refund will be processed to the original payment method. Any applicable return-shipping charges or other clearly disclosed non-refundable charges may be deducted from the refund.

Original shipping charges, where separately charged, are non-refundable except where the return results from an incorrect, damaged or defective product supplied by us.

Banks and payment providers may require additional time to reflect the refund after it has been processed by us.

Non-Returnable Items

We do not accept returns for:

• Customized, personalized or made-to-order products
• Gift cards
• Products showing signs of wear, use, alteration or damage after delivery
• Products returned without their original packaging, tags, accessories or certificates (if supplied)
• Products specifically marked Final Sale / Non-Returnable before purchase

This does not affect remedies available to customers for products that are defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law.

Exchanges

Direct exchanges are subject to product availability. Where a direct exchange cannot be provided, you may return an eligible item and place a new order for the preferred product.

Order Cancellations

Cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable return procedure will apply.

Contact Us

For returns, refunds or order-related questions, please contact:

Vercetti Customer Support
Email: businessvercetti@gmail.com