Shipping policy
Last updated: 11 August 2026
At Vercetti, we aim to process and deliver your order safely and efficiently.
Shipping Within India
Standard Shipping: FREE
Estimated transit time: 3–5 business days after dispatch.
Delivery times are estimates and may vary depending on the destination, courier serviceability, public holidays, weather conditions or circumstances outside our reasonable control.
If an Express Shipping option is available for your location, the applicable delivery estimate and charge will be displayed at checkout.
Order Processing
Orders are generally processed on business days, Monday through Friday, excluding public holidays.
We aim to prepare and dispatch in-stock orders within 1–2 business days after order confirmation and, where applicable, payment or COD verification.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
Order Tracking
Once your order has been dispatched, tracking information will be provided through the contact information supplied during checkout, where supported by our shipping systems and courier partners.
Tracking updates may take some time to appear after the shipment is created.
Delivery
Customers are responsible for providing a complete and accurate shipping address and contact number when placing an order.
Please ensure that someone is available to receive the shipment.
If delivery cannot be completed because of an incorrect/incomplete address, inability to contact the recipient, repeated failed delivery attempts or refusal of the shipment, the order may be returned to us.
Additional charges may apply for re-shipping an order where the failed delivery was caused by incorrect customer information, refusal of delivery or another reason attributable to the customer.
Cash on Delivery
Cash on Delivery may be available for eligible orders and serviceable PIN codes.
COD orders may be subject to verification before dispatch. We reserve the right to contact the customer using the contact details provided with the order.
COD availability may be restricted for certain locations, order values or customers with repeated refused deliveries or Return-to-Origin (RTO) history.
Any applicable COD or handling charge will be clearly displayed at checkout before the order is placed.
Express Shipping
Where Express Shipping is offered, the applicable charge and estimated delivery time will be displayed at checkout.
Express delivery estimates begin after the order has been processed and dispatched.
Custom and Made-to-Order Products
Custom, personalized and made-to-order products may require additional production time.
The estimated production timeline will be communicated on the relevant product page, during the ordering process or directly to the customer where applicable.
Shipping transit time begins after production has been completed and the order has been dispatched.
Delays
Although we work with established logistics partners, delays can occasionally occur because of circumstances outside our reasonable control, including:
- Courier or logistics disruptions
- Weather conditions
- Public holidays
- Remote-area serviceability
- Operational disruptions
- Incorrect or incomplete delivery information
- Government restrictions
- Force majeure events
We will provide reasonable assistance where a shipment experiences an unexpected delay.
Damaged, Incorrect or Missing Orders
If your package arrives damaged, contains an incorrect product, or there is another significant issue with your delivery, please contact us as soon as reasonably possible at businessvercetti@gmail.com.
Please include your order number and relevant photographs/videos so that we can investigate the issue.
Returns
Returns are governed by our separate Return and Refund Policy.
Please contact Vercetti before returning an item. Products returned without prior authorization may not be accepted.
International Shipping
International shipping availability, charges, delivery estimates, customs duties and import taxes may vary by destination.
Where international delivery is available, applicable shipping options will be displayed or communicated before the order is confirmed.
Unless expressly stated otherwise, customs duties, import taxes and other destination-country charges are the customer's responsibility.
Contact Us
For shipping or delivery-related questions:
Vercetti Customer Support
Email: businessvercetti@gmail.com
Website: vercetti.in